“Site assessments are mostly standard practice these days and there are a few safety non-negotiables that are considered before a company takes on a new customer.”

“Obstacles; hazardous stairs; steep or long driveways with no turn-around area, and whether someone can get close enough to the house to unload the bottle will all be taken into account.”

“It would be a tragedy if someone was seriously hurt, or worse, delivering LPG to a home. This is why we take these precautions and people will have to be declined if a safe delivery option, like smaller bottles or improved access, cannot be agreed. Fortunately this doesn’t happen very often,” she said.